COVID-19 SHIPPING NOTIFICATIONS
Due to the global pandemic the following procedures are in place-
1. Effective immediately, all International Shipping is cancelled, with the exception of Canada. We are experiencing unprecedented delays with the majority of parcels being returned to us after 30 days.
2. If you are an international customer and want to order, you can consider the following options:
- Make friends with a US based customer in our Facebook Fan Club. You'll find many Toy Pizza fans are willing to help. Note if you take this path, we assume no liability for getting you your goods or the shape they may arrive in.
- Shipping holds and combining orders is a service offered to Patrons at the $25 & $50 tier on the Patreon.
- Consider using a third-party US-based mail service.
- If you have any questions- please email us directly here. We'll be happy to help.
- Any Intl. pre-orders prior to 7/28/20 will still be honored, expect updates on shipping windows as the year progresses. Again, email us with any concerns on pre-orders.
3. We add a 48hr window after items are packed to allow for any surface-born virus contamination to become dormant. As such, we require 7 Business Days to fulfill orders.
4. In an abundance of caution, we also recommend opening parcels with gloves and a mask as well as washing items in hot soapy water.
5. Please note USPS, FedEx, and UPS are all strained in their daily operations with tracking numbers not always reflecting the current status of a package. Before emailing us to inquire, make sure you have already reached out to the shipping service (parcels are considered in the receivers purview once they leave here). Please also place your order number in the subject of your email.